complimentary free shipping | questions? call/text 213.321.5858

FAQs

Order Processing:
Orders are processed and shipped within 24 hours of being placed, except US Postal Service holidays. If we have any questions or concerns with your order, generally we will let you know within 24 to 48 hours. 

Beauty Cafe accepts Visa, MasterCard, Discover, American Express and PayPal. Shopify and PayPal process all of Beauty Cafe's orders. If you place your order online, we do not have access to your payment information. 

Returns/Exchanges:

Beauty Cafe will happily accept returns/exchanges within 14 days of receipt of your shipment from us. Beauty Cafe promises our customers that the products we stock are new and have not been previously tampered with. In order to maintain that policy and product integrity, items must be returned in their unused/unopened original packaging. Beauty Cafe does not accept returns on opened goods.

Return shipping is at customer's expense and Beauty Cafe's original shipping expense will not be refunded. To ensure that you have a record of your return, please ship with Signature Confirmation and be sure to include a copy of your receipt. We are not responsible for returns that do not have tracking information. 

While Beauty Cafe's staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally make mistakes. Hard to believe but it's true, especially when the coffee maker is on the blink!!  

In the event that we've goofed on your order or if your order arrives damaged, please contact us within 24 hours of the arrival of your shipment. You will be emailed a PrePaid Return Shipping Label. Once we can confirm your return is in transit back, your return/exchange will be shipped to you (at Beauty Cafe's expense). Refunds are not issued on damaged goods, we will be happy to reship your order to you.

Shipping:

Beauty Cafe offers complimentary (FREE) First Class Mail Shipping (5 to 7 days) on all orders up to $50.00. Priority Mail upgrade (1 to 3 days) is available for $6.45. We offer complimentary (FREE) Priority Mail on all orders over $50.00.

Signature Confirmation is required on orders over the value of $100.00, as well as orders being sent to a name/address other than the card holder's name and billing address. We apologize for any inconvenience this may cause you but as a small retailer and as consumers ourselves, we take credit card fraud quite seriously and do our best to prevent it. If you have any questions, please email.

If you signed up for Facebook communication you should also be able to chat with us via Facebook Messenger and you will also receive the option to track your shipment via Facebook Messenger. How cool is that? 

Missing Package

If your package shows delivered and you still haven't received it, please contact your local post office to check the GPS status of your package. You're welcome to contact us and we can look up the telephone number for your local post office if you cannot locate it. The USPS is quite amazing these days with GPS technology and they can actually pinpoint where your delivery was dropped off. Also drop us an email and let us know and we can work on it together. In twenty years, we have an amazing track record with the USPS!! 

Back Orders:

We keep a large inventory at Beauty Cafe...However, upon occasion we do run into an out of stock situation. If this occurs, you will be notified within 24 hours of placing your order.

Authorized Retailer:
Beauty Cafe is an "Authorized Retailer" for all the product lines that we carry. The products we stock are direct from the "official" manufacturer/importer/distributor. We do not purchase third party, grey market goods or discount merchandise. We do not use drop shippers. Beauty Cafe is not a discounter nor a Clearing House. Our product inventory is on a high-turnover rate, so that you know that your purchases with us are from fresh inventory, not items that have been sitting on someone's shelves for years before selling off to discounters.